Add 78 Composio app automation skills via Rube MCP (#64)
Production-ready automation skills for 78 SaaS apps covering CRM, project management, communication, email, DevOps, storage, and more. Each skill includes workflow patterns, tool sequences, known pitfalls, and quick reference tables. Co-authored-by: Claude Opus 4.6 <noreply@anthropic.com>
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skills/zendesk-automation/SKILL.md
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skills/zendesk-automation/SKILL.md
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---
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name: zendesk-automation
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description: "Automate Zendesk tasks via Rube MCP (Composio): tickets, users, organizations, replies. Always search tools first for current schemas."
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requires:
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mcp: [rube]
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---
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# Zendesk Automation via Rube MCP
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Automate Zendesk operations through Composio's Zendesk toolkit via Rube MCP.
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## Prerequisites
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- Rube MCP must be connected (RUBE_SEARCH_TOOLS available)
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- Active Zendesk connection via `RUBE_MANAGE_CONNECTIONS` with toolkit `zendesk`
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- Always call `RUBE_SEARCH_TOOLS` first to get current tool schemas
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## Setup
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**Get Rube MCP**: Add `https://rube.app/mcp` as an MCP server in your client configuration. No API keys needed — just add the endpoint and it works.
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1. Verify Rube MCP is available by confirming `RUBE_SEARCH_TOOLS` responds
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2. Call `RUBE_MANAGE_CONNECTIONS` with toolkit `zendesk`
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3. If connection is not ACTIVE, follow the returned auth link to complete Zendesk auth
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4. Confirm connection status shows ACTIVE before running any workflows
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## Core Workflows
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### 1. List and Search Tickets
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**When to use**: User wants to view, filter, or search support tickets
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**Tool sequence**:
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1. `ZENDESK_LIST_ZENDESK_TICKETS` - List all tickets with pagination [Required]
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2. `ZENDESK_GET_ZENDESK_TICKET_BY_ID` - Get specific ticket details [Optional]
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**Key parameters**:
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- `page`: Page number (1-based)
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- `per_page`: Results per page (max 100)
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- `sort_by`: Sort field ('created_at', 'updated_at', 'priority', 'status')
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- `sort_order`: 'asc' or 'desc'
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- `ticket_id`: Ticket ID for single retrieval
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**Pitfalls**:
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- LIST uses `page`/`per_page` pagination, NOT offset-based; check `next_page` in response
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- Maximum 100 results per page; iterate with page numbers until `next_page` is null
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- Deleted tickets are not returned by LIST; use GET_BY_ID which returns status 'deleted'
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- Ticket comments and audits are included in GET_BY_ID but not in LIST responses
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### 2. Create and Update Tickets
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**When to use**: User wants to create new tickets or modify existing ones
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**Tool sequence**:
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1. `ZENDESK_SEARCH_ZENDESK_USERS` - Find requester/assignee [Prerequisite]
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2. `ZENDESK_CREATE_ZENDESK_TICKET` - Create a new ticket [Required]
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3. `ZENDESK_UPDATE_ZENDESK_TICKET` - Update ticket fields [Optional]
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4. `ZENDESK_DELETE_ZENDESK_TICKET` - Delete a ticket [Optional]
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**Key parameters**:
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- `subject`: Ticket subject line
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- `description`: Ticket body (for creation; becomes first comment)
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- `priority`: 'urgent', 'high', 'normal', 'low'
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- `status`: 'new', 'open', 'pending', 'hold', 'solved', 'closed'
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- `type`: 'problem', 'incident', 'question', 'task'
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- `assignee_id`: Agent user ID to assign
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- `requester_id`: Requester user ID
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- `tags`: Array of tag strings
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- `ticket_id`: Ticket ID (for update/delete)
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**Pitfalls**:
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- Tags on UPDATE REPLACE existing tags entirely; merge with current tags to preserve them
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- Use `safe_update` with `updated_stamp` to prevent concurrent modification conflicts
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- DELETE is permanent and irreversible; tickets cannot be recovered
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- `description` is only used on creation; use REPLY_ZENDESK_TICKET to add comments after creation
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- Closed tickets cannot be updated; create a follow-up ticket instead
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### 3. Reply to Tickets
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**When to use**: User wants to add comments or replies to tickets
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**Tool sequence**:
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1. `ZENDESK_GET_ZENDESK_TICKET_BY_ID` - Get current ticket state [Prerequisite]
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2. `ZENDESK_REPLY_ZENDESK_TICKET` - Add a reply/comment [Required]
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**Key parameters**:
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- `ticket_id`: Ticket ID to reply to
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- `body`: Reply text content
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- `public`: Boolean; true for public reply, false for internal note
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- `author_id`: Author user ID (defaults to authenticated user)
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**Pitfalls**:
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- Set `public: false` for internal notes visible only to agents
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- Default is public reply which sends email to requester
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- HTML is supported in body text
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- Replying can also update ticket status simultaneously
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### 4. Manage Users
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**When to use**: User wants to find or create Zendesk users (agents, end-users)
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**Tool sequence**:
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1. `ZENDESK_SEARCH_ZENDESK_USERS` - Search for users [Required]
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2. `ZENDESK_CREATE_ZENDESK_USER` - Create a new user [Optional]
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3. `ZENDESK_GET_ABOUT_ME` - Get authenticated user info [Optional]
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**Key parameters**:
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- `query`: Search string (matches name, email, phone, etc.)
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- `name`: User's full name (required for creation)
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- `email`: User's email address
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- `role`: 'end-user', 'agent', or 'admin'
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- `verified`: Whether email is verified
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**Pitfalls**:
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- User search is fuzzy; may return partial matches
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- Creating a user with an existing email returns the existing user (upsert behavior)
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- Agent and admin roles may require specific plan features
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### 5. Manage Organizations
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**When to use**: User wants to list, create, or manage organizations
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**Tool sequence**:
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1. `ZENDESK_GET_ALL_ZENDESK_ORGANIZATIONS` - List all organizations [Required]
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2. `ZENDESK_GET_ZENDESK_ORGANIZATION` - Get specific organization [Optional]
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3. `ZENDESK_CREATE_ZENDESK_ORGANIZATION` - Create organization [Optional]
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4. `ZENDESK_UPDATE_ZENDESK_ORGANIZATION` - Update organization [Optional]
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5. `ZENDESK_COUNT_ZENDESK_ORGANIZATIONS` - Get total count [Optional]
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**Key parameters**:
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- `name`: Organization name (unique, required for creation)
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- `organization_id`: Organization ID for get/update
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- `details`: Organization details text
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- `notes`: Internal notes
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- `domain_names`: Array of associated domains
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- `tags`: Array of tag strings
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**Pitfalls**:
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- Organization names must be unique; duplicate names cause creation errors
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- Tags on UPDATE REPLACE existing tags (same behavior as tickets)
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- Domain names can be used for automatic user association
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## Common Patterns
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### Pagination
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**List endpoints**:
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- Use `page` (1-based) and `per_page` (max 100)
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- Check `next_page` URL in response; null means last page
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- `count` field gives total results
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### Ticket Lifecycle
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```
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new -> open -> pending -> solved -> closed
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| ^
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v |
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hold --------+
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```
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- `new`: Unassigned ticket
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- `open`: Assigned, being worked on
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- `pending`: Waiting for customer response
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- `hold`: Waiting for internal action
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- `solved`: Resolved, can be reopened
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- `closed`: Permanently closed, cannot be modified
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### User Search for Assignment
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```
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1. Call ZENDESK_SEARCH_ZENDESK_USERS with query (name or email)
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2. Extract user ID from results
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3. Use user ID as assignee_id in ticket creation/update
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```
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## Known Pitfalls
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**Tags Behavior**:
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- Tags on update REPLACE all existing tags
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- Always fetch current tags first and merge before updating
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- Tags are lowercase, no spaces (use underscores)
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**Safe Updates**:
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- Use `safe_update: true` with `updated_stamp` (ISO 8601) to prevent conflicts
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- Returns 409 if ticket was modified since the stamp
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**Deletion**:
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- Ticket deletion is permanent and irreversible
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- Consider setting status to 'closed' instead of deleting
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- Deleted tickets cannot be recovered via API
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**Rate Limits**:
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- Default: 400 requests per minute
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- Varies by plan tier
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- 429 responses include Retry-After header
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## Quick Reference
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| Task | Tool Slug | Key Params |
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|------|-----------|------------|
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| List tickets | ZENDESK_LIST_ZENDESK_TICKETS | page, per_page, sort_by |
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| Get ticket | ZENDESK_GET_ZENDESK_TICKET_BY_ID | ticket_id |
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| Create ticket | ZENDESK_CREATE_ZENDESK_TICKET | subject, description, priority |
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| Update ticket | ZENDESK_UPDATE_ZENDESK_TICKET | ticket_id, status, tags |
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| Reply to ticket | ZENDESK_REPLY_ZENDESK_TICKET | ticket_id, body, public |
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| Delete ticket | ZENDESK_DELETE_ZENDESK_TICKET | ticket_id |
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| Search users | ZENDESK_SEARCH_ZENDESK_USERS | query |
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| Create user | ZENDESK_CREATE_ZENDESK_USER | name, email |
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| My profile | ZENDESK_GET_ABOUT_ME | (none) |
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| List orgs | ZENDESK_GET_ALL_ZENDESK_ORGANIZATIONS | page, per_page |
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| Get org | ZENDESK_GET_ZENDESK_ORGANIZATION | organization_id |
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| Create org | ZENDESK_CREATE_ZENDESK_ORGANIZATION | name |
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| Update org | ZENDESK_UPDATE_ZENDESK_ORGANIZATION | organization_id, name |
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| Count orgs | ZENDESK_COUNT_ZENDESK_ORGANIZATIONS | (none) |
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